Customer Support Specialist
Customer Support Specialist
Great support builds trust. We’re looking for a Customer Support Specialist who will help users get the most out of our apps and resolve issues quickly, clearly, and with care.
#responsibilities
- Handle user inquiries across product, account, subscription, and payment topics.
- Troubleshoot issues and own each case through resolution.
- Resolve complaints, refunds, and payment disputes in line with support policies.
- Meet SLA and KPI targets while escalating recurring issues and contributing to product and process improvements.
#requirements
- Strong written English and the ability to communicate clearly, politely, and empathetically.
- Customer support experience, ideally with mobile apps or subscription-based consumer products.
- A solid understanding of mobile app support and subscription workflows, including access, updates, compatibility, renewals, cancellations, refunds, and chargebacks.
- Experience with Zendesk or similar support software, along with a good understanding of payment platforms and billing fundamentals.